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| Gift Voucher FAQ |
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| Purchasing Gift Vouchers |
| Gift Vouchers are purchased just like any other item in our store. You can pay for them using any of our payment methods. If the payment is made by Check/Money Order, the gift voucher amount will only be available once we receive payment. Once payment is received, the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email. When purchasing a gift voucher, it is recommended that you create an account with us and NOT use the Express Checkout. Gift Vouchers are non-refundable. |
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| How to send Gift vouchers |
To send a Gift Voucher that you have purchased, you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the upper right column of each page. When sending a Gift Voucher, you need to specify the following:
The name of the person you are sending the Gift Voucher to.
The email address of the person you are sending the Gift Voucher to.
The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.)
A short message which will apear in the email.
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this before the email is actually sent. |
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| Buying with Gift Vouchers |
| If you have funds in your Gift Voucher Account, you can use them to purchase other items in our store. During checkout, an extra box will appear. Clicking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if the funds in your Gift Voucher Account are not enough to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase, the balance will remain in your Gift Voucher Account for the future use. |
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| Redeeming Gift Vouchers |
If you receive a Gift Voucher by email it will contain the Gift Voucher Number, details of the person who sent it to you and a short message from them. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways.
1. By clicking on the link contained within the email for express redemption purpose. This will take you to the store's Redeem Voucher page. You will then be requested to create an account before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method, there will be a box to enter a "Redeem Code" - enter the Gift Voucher Number here, and click the redeem button. The Voucher will then be validated, and the funds will be added to your Gift Voucher account.
We recommend that you Register yourself (DO NOT use Express Checkout) when redeeming a gift voucher. This will ensure that any unused balance can be maintained in your account. |
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| When problems occur |
| For any questions regarding the Gift Voucher System, please contact us by email at customercare@IndiaTechMall.com. Please make sure you give all Gift Voucher details in the email. |
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